Aftermarket Services (AMS)

Cryodynamics® has a full menu of services to meet your requirements for current or planned equipment maintenance.  Whether your machines are newly installed or have been in service for a while, we can custom fit a program for your site’s specific requirements.

  • Preset Commercial Terms and Conditions
  • 24-Hour Phone/Email Technical Support
  • Dedicated Aftermarket Product Engineer
  • Guaranteed Call-Out support
  • Site Performance Review
  • Spare Parts Management & Pricing
  • On-Site Training
  • Product Improvement Service
  • Optional Engineering Services
  • Discounted Contracted Pricing

Preset Commercial Terms and Conditions

These contracts are negotiated and agreed to in advance so that your required parts can be ordered and shipped directly.  Support staff personnel are available for travel right away in an emergency or time-sensitive event.

24-Hour Phone/Email Technical Support

Your facility is going around the clock, 365 days of the year. You don’t have time to wait until tomorrow morning.  Whenever you need us, night or day, we are here to provide support. This service package includes technical assistance, review of operational parameters, troubleshooting, or any other unexpected support you may require. This service is backed by our complete staff at factory headquarters, providing a knowledge base with engineering, quality assurance, and all other expertise available.

Dedicated Aftermarket Product Engineer

We know there are only so many hours in the day. We understand and respect your busy schedule and desire to move through obstacles quickly. With your dedicated aftermarket product engineer, you will have someone who will build and maintain a personal working knowledge of your site and equipment, and any nuances.  You will not have to waste time bringing someone up to speed every time you call or email.  With this kind of relationship, you are better armed for those unexpected events, and can get back on track in the blink of an eye.

Guaranteed Call-Out support

If your site requirements are more than can be handled over the phone or by email, our team is available to travel with the proper visas and documentation on very short notice if emergency assistance is needed.

We can dispatch a qualified Service Engineer on request to meet challenging site schedule requirements. This may include scheduled maintenance, shutdowns, training, site equipment and performance surveys, spare parts management, or other preventative maintenance activities. Whatever your unique situation, we are flexible and ready to work with you.

Site Performance Review

Not sure what to do? We can perform an on-site performance review including surveys with your maintenance and operations personnel to determine equipment status, consulting, safety, and operations. This will include assisting you with setting up routine maintenance procedures according to site schedules and our recommended practices to keep equipment in good working order.

Spare Parts Management & Pricing

Having extra on-hand inventory can be tricky. How many? What parts? What do I need? We will manage not only your spare parts requirements but coordinate multiple-site inventory to allow for reduced stock levels, lead-times, and reduced disruption to your business.  All contractual arrangements and pricing are discussed and agreed to in advance to eliminate delays and streamline your customer service.

On-Site Training

Had some crew turnover? Need a refresher?

Depending on your needs and crew's pump experience, we can provide on-site training for your maintenance personnel. Training usually ranges from 3 to 7 days, depending on your needs.  We will provide your team with working knowledge of your unique equipment.  Our trainers will provide sufficient knowledge, understanding, and hands-on experience to enable personnel to support regular production activities. This training will also enable your team to communicate effectively with Cryodynamics technical support, if and when necessary.

Product Improvement Service

Over time, as our technology and designs progress, Cryodynamics may become aware of product enhancements that may increase your product’s performance, safety, or reliability; or otherwise improve your supplied products.  Our personalized service will give you the opportunity to always be aware of any possible engineering changes, enhancements, or upgrades that are available to maximize your equipment performance.

Priority Access to Repairs at Our Factory

We understand the importance of scheduled maintenance and the customer's need for speed to minimize the effects of planned or unplanned downtime. We will provide you with priority scheduling for repairs performed at our Repair Center. As part of our repairs process, an engineered shipping skid can be supplied to expedite packaging and loading services, as well as protect your investment from handling damage.

Optional Engineering Services

Over time, the system demands can change and outputs can deviate from the point of best efficiency. Our engineering and design center can provide engineering support to ensure your systems are running at the optimal point based on system demands.

Discounted Contracted Pricing

As a contract holder, your fees will be based on a service level pricing structure.  As part of our commitment to providing long-term support for your organization, we structure our contracts to provide a much higher discount than if the services were purchased separately.

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